Refund and Cancellation Policy

1. Subscriptions and renewal

TapStory plans are billed monthly and renew automatically at the end of each billing period until you cancel. The price and the credits included are shown on the pricing page before you buy. Payments are processed by Creem, our merchant of record; applicable taxes are added at checkout.

Effective date: 2026-10-08.

2. Cancelling

You can cancel at any time from your membership portal (open the account menu and choose "Manage membership"). Cancellation stops future renewals. Your plan stays active, including remaining credits, until the end of the billing period you have already paid for. We do not charge cancellation fees.

3. Refunds

Because credits are available to use immediately, we generally do not refund the current billing period when you cancel part-way through it. Unused credits are not refundable.

We will refund you if:

• you were charged in error, including duplicate charges or a charge after you cancelled;
• a technical problem on our side prevented you from using the Service for a substantial part of your billing period and we could not fix it;
• we discontinue a paid feature or the Service, in which case we refund the unused part of your period.

Contact support@tapstory.ai within 30 days of the charge with the e-mail address on your account. Approved refunds are returned to your original payment method by Creem, usually within 5 to 10 business days.

One-off credit packs, where offered, can be refunded within 14 days of purchase if none of the credits have been used; otherwise they are not refundable except in the cases above.

4. Consumers in the EU, EEA and UK

You have a legal right to withdraw from a new subscription within 14 days of purchase without giving a reason. Because the Service and its credits are made available to you immediately, if you withdraw after you have started using your plan we may deduct a proportionate amount for credits already used. To withdraw, e-mail support@tapstory.ai within the 14-day period. Nothing in this Policy limits your statutory rights.

5. Contact

TapStory inc. · support@tapstory.ai.